Frequently Asked Questions
Everything you need to know about your Simone Pérèle experience.
How do I determine my correct bra size?
We recommend using our comprehensive online Fit Guide or visiting one of our boutiques for a professional fitting to ensure the perfect support and comfort unique to your silhouette.
What is your return policy for delicate lingerie?
Items can be returned within 30 days of purchase, provided they are in original condition, unworn, unwashed, and with all tags and hygiene seals intact.
How should I care for my Simone Pérèle garments?
To preserve the delicate lace and embroidery, we recommend hand washing in cold water with a gentle lingerie wash and air drying flat. Avoid machine drying at all costs.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna.
Do you offer international shipping?
Yes, Simone Pérèle ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.